Apply for the Momentum Contact Centre Learnership 2026 in Gauteng. This 12-month programme offers a recognised NQF Level 5 qualification, call centre training
Momentum Contact Centre Learnership 2026: A Smart Entry into the Call Centre and Health Insurance Industry
The demand for skilled call centre professionals continues to grow globally, especially in industries such as healthcare, insurance, and financial services.
Hosted by Momentum Health, part of the Momentum Metropolitan Group, this learnership is designed to prepare participants for careers in medical scheme administration and client service environments. It is ideal for individuals who enjoy working with people, solving problems, and delivering excellent customer experiences.
Why the Momentum Contact Centre Learnership Matters in 2026
Modern contact centres support complex systems, digital platforms, and regulated industries such as healthcare and insurance. Employers now look for candidates who understand compliance, communication, and professional client engagement.
The Momentum Contact Centre Learnership addresses this need by combining theory and practical training into a structured 12-month programme that leads to a nationally recognised qualification.
For many learners, this programme becomes a launchpad into permanent employment or further career growth within the contact centre, medical aid, or insurance sectors.
About Momentum Health and Momentum Metropolitan
Momentum Metropolitan is one of South Africa’s leading financial services groups, operating across long-term insurance, medical schemes, investments, and employee benefits. Through brands such as Momentum, Multiply, Guardrisk, and Eris Property Group, the organisation serves millions of clients across different life stages.
Momentum Health focuses on healthcare funding, medical aid administration, and wellness solutions. Its contact centre teams play a critical role in supporting members with benefits, claims, and healthcare-related queries.
By offering structured learnerships, the group invests in developing future talent while promoting inclusive economic participation.
Overview of the Momentum Contact Centre Learnership
This learnership is a 12-month fixed-term programme based in Centurion, Gauteng, and is aimed at unemployed youth who want to build a career in client service and healthcare administration.
Key Programme Information
- Programme Name: Momentum Contact Centre Learnership
- Duration: 12 months
- Location: Centurion, Gauteng
- Industry Exposure: Call Centre, Health Insurance, Medical Schemes
- Qualification: Occupational Certificate – Health Care Benefits Advisor (NQF Level 5)
While the programme does not guarantee permanent employment, it significantly improves a learner’s chances of securing future opportunities in the industry.
Who Should Apply?
The Momentum Contact Centre Learnership is best suited for individuals who:
- Are currently unemployed
- Have completed Grade 12 (Matric)
- Are between the ages of 18 and 30
- Have strong communication skills
- Are interested in call centre or client service careers
- Can commit fully to a 12-month learning programme
Applicants must not be registered for any tertiary studies during the duration of the learnership and must not have completed the same learnership before.
Minimum Academic Requirements
To qualify, applicants must meet the following academic criteria:
- Matric completed
- Mathematics with at least 40%, or Mathematical Literacy with 60% or higher
- English passed with a minimum of 50%
- A second South African language passed with at least 50%
Basic computer literacy is considered an advantage, as learners will work with digital systems daily.
What Learners Will Be Trained To Do
During the learnership, participants will receive both classroom-based training and hands-on workplace experience. Key learning areas include:
- Professional call handling and client engagement
- Understanding medical scheme products and benefits
- Using internal contact centre systems
- Following operational and compliance procedures
- Managing customer queries accurately and efficiently
- Building problem-solving and decision-making skills
Learners will also be required to complete assessments, maintain logbooks, and compile a Portfolio of Evidence for SETA verification.
Skills Gained from the Learnership
By the end of the programme, learners will have developed valuable skills such as:
- Customer service excellence
- Clear verbal and written communication
- Attention to detail
- Time management
- Working under pressure
- Team collaboration
- Professional workplace behaviour
These skills are transferable and relevant not only in South Africa but also in global customer service and support roles.
Benefits of Joining the Momentum Contact Centre Learnership
- Nationally recognised NQF Level 5 qualification
- Real call centre and corporate workplace experience
- Exposure to the healthcare and insurance industry
- Improved employability after completion
- Strong foundation for future career growth
For anyone searching online for a Momentum Contact Centre Learnership or a credible call centre learnership, this programme stands out due to its structured approach and reputable host organisation.
Application Tips for Success
- Apply early before the closing date
- Ensure all required documents are certified and valid
- Read the full job advert on the official company careers page
- Prepare to commit fully to the programme timeline
Only online applications submitted through official channels are considered.
Final Thoughts
The Momentum Contact Centre Learnership 2026 is more than just a learning opportunity — it is a practical entry point into one of the most employable career paths in today’s economy. With the right attitude, commitment, and willingness to learn, participants can use this programme to build a strong professional future in call centres, healthcare administration, or insurance services.
For young people looking to turn potential into progress, this learnership offers a valuable first step.
Disclaimer:
careersfocus.co.za is an independent career information platform. We are not affiliated with Momentum Metropolitan, Momentum Health, or any of their subsidiaries. We do not recruit on behalf of companies. Applicants must always apply directly through the official employer career websites and verify the authenticity of job adverts before submitting personal information.
Karabo Ntswaki – Author of CareersFocus.co.za
Karabo Ntswaki is passionate about empowering South Africans with reliable, verified, and easily accessible information about careers and education. Through CareersFocus.co.za, Karabo’s mission is to support students, job seekers, and young professionals by providing accurate guidance on learnerships, internships, bursaries, scholarships, and educational resources.
Her vision is to make CareersFocus.co.za the most trusted online source in South Africa for career and educational information, helping individuals overcome barriers, make informed decisions, and achieve their personal and professional goals.
you can contact me at info@careersfocus.co.za or our website https://careersfocus.co.za/